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Loyalty

One order in. Ten orders out.

Calode keeps every customer in your database, then sends the right offer at the right moment so a one-time order becomes a weekly habit. No app, no plastic card, no extra app fees.

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1
Customer list, owned by you
No app
For guests to download
CSV
Export the full list any time
What is included

A loyalty program that works while you cook.

No printed punch cards. No second app for guests to download. The customer orders once and they are in the system from then on.

Points the guest actually understands

A dollar in is a point. Spend points on a free item or a percentage off — your rule, your margin. No conversion rate guessing.

The right email at the right time

Birthday week? Two weeks since their last visit? Calode's email automations send a small reason to come back — in your voice, on a schedule you set. SMS is available if you bring a Twilio account.

Your customer list, owned by you

Every name, number, and order. Exportable to CSV any time. If you ever leave Calode, the list comes with you.

What loyalty does

Regulars, on autopilot.

A returning guest costs nothing to acquire. Calode turns one-time orders into a habit without you sending a single text by hand.

Regulars come back on their own.
Points and rewards travel with the guest across web, QR, and the counter.
Win-back emails bring back the ones who drifted.
Calode's email automations send at the right week — automatically.
You own the customer list, not an app.
Every name and number sits in your dashboard. Export any time.
Birthday emails, handled.
A small reward goes out the week of, in your voice.
In the dashboard

See who is coming back — and who is slipping.

Every customer has a profile: last visit, lifetime spend, order history. Group them by how recently they last ordered, then send a campaign to the group that needs it.

  • Lapsed-customer lists
    Pull up the guests you have not seen in 30, 60, or 90 days — then send them a campaign.
  • Customer profile lookup
    Search any phone number; see last visit, lifetime spend, favourite item.
  • Birthday email automation
    Auto-send a small reward the week of a guest's birthday — set once, runs forever.
FAQ

Loyalty, answered.

Do my customers need to install a loyalty app to earn points?
No. They sign up at checkout with their phone number — that is the whole flow. Points and rewards then travel with them across the channels where they check out themselves: your website, QR menu, and counter. No second app on their home screen.
Do I own the customer list and the rewards data, or does Calode?
You. Every name, phone number, points balance, and reward history sits in your dashboard. You can export the full list to CSV any time — it is yours to keep and to take elsewhere if you ever leave Calode.
Can I design my own reward rules — free item, percentage off, points-based?
Yes. The loyalty engine is points-based: you set the point value of each menu category and the cost of each reward in the catalogue. To run a punch-card-feeling program (e.g. tenth coffee free), set the reward at the right point cost. Rewards work best as coupon-style discounts today; item-specific freebies typically need a staff hand-off at the counter.
What does it cost to send emails and texts to my list?
Email marketing is included in the plan — campaigns, automated follow-ups, customer groups, analytics. SMS goes through your own Twilio account (you sign up at twilio.com), and Twilio bills you directly for messages at carrier rate. We help you wire Twilio up during onboarding.
Can I import the customer list I already have?
Yes. Drop a CSV during onboarding (name, phone, optionally email) and your existing guests are in the system from day one. Points balances carry over if you provide them.
What happens to my list and rewards if I leave Calode later?
The list exports as a CSV — names, phone numbers, points balances, lifetime spend, last-visit dates. There is no marketplace lock-in. You bring the relationship with you wherever you go next.

Loved by restaurant owners.

5.0 average · every verified review

Kinda crazy not handing over 30% every week.

We stopped using the delivery apps. Now we only take orders through our own site. Setup took a little work at the start, but now it runs smooth.

Verified Restaurant Owner
Small business · G2 verified review

Now I just open my phone and see how the branch is doing.

Before Calode, I was running around like crazy taking orders from directors. Now I open my phone and see everything. Orders coming in from the site and the app.

R
Roze V.
Restaurant Owner · G2 verified review

Replaced a $1,000 website quote.

Developers quoted me $800–$1,200 for just a website. With Calode I got the website, online ordering, and more, all in one dashboard, for a small monthly fee.

Verified Restaurant Owner
Food & Beverages · G2 verified review