Terms of service

Effective June 8, 2026

These terms ("Terms") are a legal agreement between you and Calode ("Calode", "we") and govern your use of our software, dashboard, websites, mobile apps, and any feature linked to these Terms (the "Service"). By creating an account or using the Service you agree to these Terms.

1. The Service

Calode is a restaurant operating platform: website, online ordering, QR menus, loyalty, reservations, AI receptionist, and the supporting dashboard. We add and improve features; we may also retire features with reasonable notice when they no longer fit the product direction.

2. Account

• You must be at least 18 and able to enter a binding contract.
• Provide accurate information and keep it up to date.
• Keep your credentials confidential. You are responsible for what happens under your account.
• Notify us promptly at security@calode.com if you suspect unauthorised access.

3. Fees, billing, and taxes

• Plans are billed monthly in advance to the payment method on file. Your first invoice covers the first month of service.
• Card-processing for orders flows through Stripe at Stripe's standard per-transaction rate, billed separately.
• SMS sent through a connected Twilio account is billed by Twilio at carrier rates, not by Calode.
• Fees are exclusive of VAT, GST, or sales tax; these are added where required by your jurisdiction.
• Late or failed payment may result in suspension after written notice and a reasonable cure period.

4. Cancellation and refunds

• The Service is month-to-month with no long-term contract. Cancel any time from the dashboard.
• Cancellation takes effect at the end of the current billing period; that period is not refunded.
• We do not charge an exit fee. Your customer list, order history, menus, and reviews export to CSV on cancellation.
• If we materially breach these Terms and fail to cure within 30 days of written notice, you may cancel and receive a pro-rated refund of fees paid in advance for the unused period.

5. Acceptable use

You agree not to use the Service to:

• Violate any law, including consumer-protection, anti-spam, and marketing laws (e.g. CAN-SPAM, GDPR, TCPA, CASL).
• Process payments for goods or services prohibited by Stripe's acceptable-use policy.
• Send unsolicited bulk messaging or scrape data from the platform.
• Reverse-engineer, decompile, or attempt to extract source code, except where local law permits.
• Resell or rebrand the Service without a written reseller agreement with us.
• Interfere with the security, integrity, or performance of the Service, or attempt unauthorised access.

6. Your content; restaurant data

Menus, photos, brand assets, descriptions, and similar content you upload remain yours. You grant Calode a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, and display that content solely to operate the Service for you. You are responsible for ensuring you have the rights to upload it.

Personal data about your customers ("guest data") is handled under our Privacy policy and, where applicable, our Data Processing Addendum. You are the controller of guest data; Calode is the processor.

7. Intellectual property

Calode owns the Service, including the dashboard, mobile apps, code, designs, trademarks, and documentation. We grant you a limited, non-exclusive, non-transferable right to use the Service during the term, subject to these Terms. Feedback you submit is licenced to us perpetually and may be used without obligation.

8. Third-party services

The Service integrates with third parties (e.g. Stripe, Twilio, Google, Cloudflare). Their terms govern your use of their services, and we are not responsible for their performance.

9. Service availability

We work hard to keep the Service available and fast. Planned maintenance is announced in advance where reasonable. The Service is provided on a commercially-reasonable-efforts basis; we do not guarantee uninterrupted availability or that the Service will be error-free.

10. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your specific business requirements.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility. Each party's total aggregate liability arising out of or relating to these Terms is limited to the fees paid by you to Calode in the 12 months immediately preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

12. Indemnity

You will defend and indemnify Calode against third-party claims arising from your breach of these Terms, your content, or your unlawful use of the Service. We will defend and indemnify you against third-party claims that your authorised use of the Service infringes their intellectual property, subject to standard procedural conditions.

13. Suspension and termination

We may suspend or terminate the Service for material breach, unpaid fees after notice, or activity that risks the security or legality of the platform. Where reasonable, we give written notice and a chance to cure first.

14. Changes to these Terms

We may update these Terms as the product and the law change. Material changes are announced at sign-in or by email at least 14 days before they take effect. Continued use after that date is acceptance of the new Terms. If you do not accept a change, you may cancel before it takes effect.

15. Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which Calode is incorporated, without regard to conflict-of-laws rules. The parties first try to resolve disputes in good faith. Any remaining dispute will be resolved exclusively in the competent courts of that jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction. Where local consumer law gives you stronger rights, those rights are not affected.

16. Miscellaneous

These Terms (with the Privacy policy, Cookies notice, and any DPA or order form) are the entire agreement. If any term is held unenforceable, the rest remains in effect. Failure to enforce a term is not a waiver. You may not assign these Terms without our written consent; we may assign in connection with a merger, acquisition, or sale of substantially all assets.

Contact

Calode · legal@calode.com
For general support, book a call or reply to any system email.